Privacy policy

Updated on 16 February 2026

Introduction

Pillcase ("we," "our," or "us") operates the Pillcase mobile application and website at pillcase.ai. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services.

By using Pillcase, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

When you use Pillcase, you may provide us with certain personally identifiable information, including but not limited to:

· Account Information: Your email address and authentication credentials when you create an account.

· Medication Data: Information about your medications, including names, dosages, schedules, and tracking history.

· Communications: Any information you provide when contacting our support team.

When you access our services, we may automatically collect certain technical information, including:

· Device Information: The type of device you use, operating system version, and unique device identifiers.

· Usage Information: How you interact with the app, including features used and time spent in the application.

When you use Pillcase, you may provide us with certain personally identifiable information, including but not limited to:

· Account Information: Your email address and authentication credentials when you create an account.

· Medication Data: Information about your medications, including names, dosages, schedules, and tracking history.

· Communications: Any information you provide when contacting our support team.

When you access our services, we may automatically collect certain technical information, including:

· Device Information: The type of device you use, operating system version, and unique device identifiers.

· Usage Information: How you interact with the app, including features used and time spent in the application.

How We Use Your Information

We use the information we collect for the following purposes:

· To Provide Our Services: Processing and storing your medication data to deliver core app functionality, including reminders and tracking.

· To Power AI Features: When you use our AI-powered features, your queries may be processed by third-party artificial intelligence services, including Google Gemini, to generate responses. We do not use your medication data to train AI models.

· To Improve Our Services: Understanding how users interact with our app to enhance functionality and user experience.

· To Communicate With You: Responding to your inquiries, providing customer support, and sending service-related notifications.

· To Process Payments: Facilitating subscription purchases and managing your account status.

We use the information we collect for the following purposes:

· To Provide Our Services: Processing and storing your medication data to deliver core app functionality, including reminders and tracking.

· To Improve Our Services: Understanding how users interact with our app to enhance functionality and user experience.

· To Communicate With You: Responding to your inquiries, providing customer support, and sending service-related notifications.

· To Process Payments: Facilitating subscription purchases and managing your account status.

Data Storage and Security

Your data is stored securely on our servers using industry-standard encryption and security practices. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining robust protections.

Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you with our services. You may request deletion of your data at any time by contacting us at support@pillcase.ai or by deleting your account within the app.

Third-party Services

Our app integrates with certain third-party services to provide functionality:

· Google Gemini AI: Powers our AI chat and analysis features. Your queries are processed according to Google's privacy practices.

· Apple App Store / Google Play Store: Handles subscription payments and account management.

· Authentication Providers: If you choose to sign in with Apple or Google, those services process your authentication according to their respective privacy policies.

We do not sell, trade, or rent your personal information to third parties.

Our app integrates with certain third-party services to provide functionality:

· Google Gemini AI: Powers our AI chat and analysis features. Your queries are processed according to Google's privacy practices.

· Apple App Store / Google Play Store: Handles subscription payments and account management.

· Authentication Providers: If you choose to sign in with Apple or Google, those services process your authentication according to their respective privacy policies.

We do not sell, trade, or rent your personal information to third parties.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

· Access: Request a copy of the personal data we hold about you.

· Correction: Request correction of inaccurate personal data.

· Deletion: Request deletion of your personal data.

· Export: Request a portable copy of your data.

To exercise any of these rights, please contact us at support@pillcase.ai.

Depending on your location, you may have certain rights regarding your personal information:

· Access: Request a copy of the personal data we hold about you.

· Correction: Request correction of inaccurate personal data.

· Deletion: Request deletion of your personal data.

· Export: Request a portable copy of your data.

To exercise any of these rights, please contact us at support@pillcase.ai.

Children's Privacy

Pillcase is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to such countries.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy within the app or on our website. Your continued use of Pillcase after such modifications constitutes your acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@pillcase.ai